Aquatics Refund & Make-Up Policy

Please plan your schedule accordingly in order to keep refunds to a minimum. A full refund less $5 will be granted if the Aquatics office is notified at least TWO business days (Monday- Friday) prior to the start of swim class.  This gives our Aquatics staff time to find a replacement for your space in the class, complete all necessary paperwork, and notify the instructor.  A refund will be granted on a pro-rated basis if the Aquatics office is notified prior to the date of the second class.

REFUNDS WILL NOT BE GRANTED after the second day of the class.
Requests for a refund after the published start time of the second class will not be granted. EXAMPLE: Class starts at 5:00pm, requesting a refund at 5:01pm will not be granted.  Failure to attend or “No Shows” will not be granted a refund.


For Specialty Classes and all Lifeguard Training and WSI classes, transfers or refunds within 72 hours of the start of class will be charged a $15 fee. All refunds prior to 72 hours will be charged the $5 refund fee. NO REFUNDS/TRANSFERS WILL BE GRANTED on the class start day.


REFUND CONSIDERATIONS

We understand that on rare occasions life throws us curveballs that cause us to change our scheduled plans. Refunds will be granted after the second day for a medical emergency. Refunds will only be granted with a hand written doctor’s note on a formal letter from the DATE posted. EXAMPLE: Your child is sick from the second day of class, but the doctor’s note is dated from the fourth day, you will only be refunded the classes after the fourth day.

AQUATICS TRANSFER POLICY

Transfers must be made TWO business days before the start of the class during business hours (9:00am-5:00pm M-F). Transfers to a new session will not be granted once a session has already started. Transfers after the start date, and only within the first two classes, will be charged for the days they were enrolled.

AQUATICS MAKE-UP POLICY

Due to the high demand for swim lessons and the intricate scheduling of instructors, WE DO NOT ALLOW ANY MAKE-UP LESSONS. However, we understand that due to uncontrollable circumstances you may miss a class. We will make every effort to work with you to reschedule that lesson, but make-ups are NOT GUARANTEED.

Please leave a message 805-241-0894 or email us aquatics@crpd.org if you have any questions.