Frequently Asked Questions

Fun in the Sun at CLU Community PoolWhat level are my kids?

Our SWIM CLASS information page provides detailed descriptions for each of our classes.

Swim Lessons: How do I register for class?

You can register for a class online by going to our ONLINE REGISTRATION PAGE

Swim Lessons: Is ___ class open?

You can check class availability online by going to our registration page, and search for the specific class by name or class number.  If a class is full, put yourself on the waitlist for no cost and then we will call you if a spot opens up.

Swim Lessons: Does it cost money to be on a waitlist?

No

How/Can I request a teacher?

Yes, you can request a teacher, however, we can not guarantee they will teach that specific class.  We try to accommodate your request to the best of our ability. Talk to a pool manager and tell them the name or type of teacher you need 1-2 weeks prior to a session starting.

Can I get a refund?

A. General: This policy applies to all District-sponsored activities and special instruction classes. Refunds are returned to the customer in the same manner that the original registration was paid, i.e., if you paid via credit card then the refund will be credited directly to your card; if you paid cash, your refund will be returned by mail within two (2) to four (4) weeks of request.

B. Cancellation by the Participants: A full refund will be granted if the District is notified at least one (1) working day prior to the start of the program activity. A refund will be granted on a pro rata basis if the District is notified prior to the second meeting of the activity. REFUNDS WILL NOT BE GRANTED AFTER THE SECOND MEETING. Refunds for medical reasons will be granted on a pro rata basis subject to written certification of such reasons by a physician. Refunds (less cancellation fee) will be granted to sports leagues and tournament teams prior to the final confirmation of team schedules.  Refunds will not be granted after team schedules have been established. A $5 cancellation fee per person, per activity is assessed for each Aquatics class/program.

C. Cancellation by the District: A full refund will be made in the event an activity is cancelled by the District prior to the starting date. 
 A partial refund will be made on a pro rata basis if the activity is cancelled prior to the conclusion of the program.


 

What are your pool hours?

Please visit our HOURS & FEES page for information regarding hours.

Lap Swimming, Community Pool at CLUWhat’s the difference between lap swim & rec swim?

Lap swimming is for customers who want to use the pool for exercise to swim back and forth and do laps. Recreational swimming is when the pool is open to the public; designated for families and children come to the pool to play and relax.  We try to have two lanes available for lap swimming during rec swim times.

Can I come in and swim early?

No, other classes and programs are being conducted or a lifeguard is not on duty. 

Are you affiliated with the university?

No, we are only on their campus.  We are run by Conejo Recreation and Park District.

Can I swim in the “big pool” (CLU’s pool)?

Only if you are a student or staff member there.  They have different operating hours than we do, check with them to see what their hours are.

Are students/Staff (CLU) free?

No, CLU Students are $1 with a current student ID.  CLU Staff/Faculty pay the regular $2 fee.

Is the pool handicap accessible?

Yes, we are able to assist people who are handicapped with a lift device. Please let the staff know if you would like assistance with the lift.

Is pool available for birthday parties?

Yes, you can have a party when the pool is open to the public (during recreational swim time) or a private party when the pool is closed to the public. The rates vary depending if you want a party when the pool is open to the public or have a private party.  Also, the number of people attending the party affects the rate.  Please visit our Pool Parties/Facility Reservations page for additional information.

What temperature is the water?

We keep the water between 80°- 84°

Is your pool chlorine or salt?

It is chlorinated.   

Where are you located?

We are on California Lutheran University’s campus in the northwest corner of Mount Clef Blvd. and Olsen Road.  We are the smaller of the two pools.  From south of Thousand Oaks on the 101—Take the 23 and exit Olsen Road (follow the signs to CLU).  Turn left onto Olsen Road, then turn right on Mount Clef Blvd. Turn left into the parking lot. From north of Thousand Oaks on the 101 Exit at Lynn Road and turn left.  Lynn turns into Olsen Road (follow the signs to the University).  Go under the bridge, turn left on Mount Clef Blvd, and then turn left into the parking lot.

Do I have to pay even if I’m not swimming?

During our peak season, Memorial Day thru Labor Day, there is a $2 admission fee at all pools. During the off season, there is no fee to enter the pool area.

Do you take credit cards?

Yes, we take MasterCard, Visa, American Express, and Discover; there is a $10 minimum charge.

Is my child required to wear a swim diaper?

If he/she is not potty trained, yes. Swim diapers are available for purchase for $1 in the office should you forget to bring one.

Do you provide towels?

No, please bring your own.

Do you have lockers?

Yes, however, you need to provide your own lock if you want to lock your belongings.

How old must a child be to come to come swim alone?

7 years old.

Can I bring my own floatation devices/can kids wear floats?

Allowed: Noodles, swimsuits with a float built in, ring tubes; items must stay with child. Life vests must be Coast Guard-Approved. Not Allowed: water wings or water guns. Check with management if you are unsure about your floatation device.

Is there a snack bar?

No, but there are vending machines with snacks and drinks available for purchase.

Can I bring in my own food/drinks?

Yes, however, we do not allow glass or alcoholic beverages on deck.

Is there a lost and found?

Yes, ask a lifeguard when you come to the pool to assist you in finding any lost belongings.

Does the pool close if it rains?

Occasionally. If there is lightning or thunder, the pool will close immediately. If you are unsure, call the Aquatics Rain Line at 805-381-1237.  If it is sprinkling, the pool will most likely remain open.

Can I swim while my child is taking lessons?

No, there is not enough room in the pool to accommodate lap swimmers during lessons.

Can I stay and swim with my child after their lessons?

Yes, as long as the pool is open to the public to swim at that time. You will need to pay the fee to use the pool for the time you are staying to swim and for the number of people who will be on deck.    

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